Responsible Gaming
Our Commitment to Safe Gaming
At Brigade Buena Vista, we are committed to promoting responsible gaming practices. Gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
In India, you must be at least 18 years of age to participate in gaming activities on our platform. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gaming age, please do not use this service.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing Losses: Attempting to recover money lost by gambling more
- Loss of Control: Being unable to stop or reduce gambling activities
- Neglecting Responsibilities: Missing work, school, or family obligations due to gaming
- Hiding Gambling: Concealing gambling activities or spending from family and friends
- Using Gambling to Escape: Gaming to relieve stress, anxiety, or depression
- Financial Problems: Borrowing money or going into debt to finance gambling
- Failed Attempts to Quit: Repeated unsuccessful efforts to reduce or stop gambling
- Increased Tolerance: Needing to spend more money to achieve the same level of excitement
- Restlessness or Irritability: Becoming anxious or irritable when not gaming
Self-Help Tools and Responsible Gaming Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Establish maximum loss thresholds for your gaming sessions
- Session Limits: Set time limits for how long you can play in a single session
- Reality Checks: Enable periodic reminders about how long you have been gaming
- Self-Exclusion: Voluntarily exclude yourself from gaming for a period of time (temporary or permanent)
To access these tools, please contact our customer support team or visit your account settings.
Support Organizations and Resources
If you or someone you know is struggling with problem gambling, please reach out to these organizations for confidential support:
India
- All India Gaming Federation (AIGF): Promotes responsible gaming standards across India
- AASRA (Suicide Prevention): Provides support for individuals in crisis - Call: +91-22-27546669
- iCall: Mental health support and counseling - Call: 9152987821 or visit www.icallhelpline.org
International Resources
- GamCare (UK): www.gamcare.org.uk - Free support and counseling
- GamStop (UK): www.gamstop.co.uk - Self-exclusion scheme across UK operators
- Gambling Help Online (Australia): www.gamblinghelponline.org.au - Counseling and support services
- Responsible Gambling Council (Canada): www.responsiblegambling.org - Educational resources and support
- National Council on Problem Gambling (USA): www.ncpgambling.org - Helpline: 1-800-GAMBLER (1-800-426-2537)
If You Need Help
If you believe you have a gambling problem, please seek help immediately. There is no shame in asking for support. Speaking with a counselor or therapist can help you regain control and improve your wellbeing. Remember:
- Problem gambling is treatable
- Support is available 24/7
- Confidentiality is maintained by support organizations
- Recovery is possible with the right help and commitment
Please play responsibly and within your means. Gaming should be fun, not harmful.